Making Social Count

23 Jan 2014

The banking sector's approach to social media thus far can broadly be described as 'willing but watchful'. That's understandable, considering the compliance risks of committing to a medium where regulatory boundaries are still fuzzy. The reputational backlash to some first-mover efforts also hasn't helped. But that picture is changing rather rapid...

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From Mobile Also to Mobile First

17 Jan 2014

Mobile hardware sales and shipment statistics are arguments that have now become peripheral to the case for mobile banking. So let's hone the focus a little bit. Around 590 million customers banked on their mobile phones in 2013. In just four years that number will cross a billion, equivalent to about 15 percent of all global mobile subscribers. Mo...

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Managing costs through enterprise-class components

12 Sep 2013

In 2011, global banking ROE dropped to 7.6%, significantly below the average cost of equity. Industry profitability is currently hovering at around 8%, down from the pre-crisis levels of 14-15%. Revenue growth continues to be weak, if not in decline, across most markets. The cost-to-income ratio, on the other hand, seems stuck at an unhealthy lev...

A Banking Product Made to Order

18 Jun 2012

A “segment of one” strategy won’t work unless it is backed by a superior customer proposition, one that’s built on deep customer understanding, superior products and services and effective communication. But, hang on. How can banks – all offering near identical commodities – create a product that stands out? A 4D model of product innovation says t...

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