27 Jul 2022
Last year, 43% of global consumers claimed the pandemic had changed the way they bank, and many financial services organisations navigated these changes by accelerating their digital transformation. Now, customers have the option of returning to their local branches for the services they prefer to access in-person, while continuing to adhere to th...
07 Jun 2022
The world is experiencing unprecedented volatility in the jobs market. Beyond the rise in inflation as workers seek higher salaries, there is also a risk financial services organisations could be restricted by limited access to talent as they embark on critical digital transformation projects. There’s already a major shortage of skilled developers...
24 Feb 2022
Some banks and insurers are investing billions of dollars to become digital disruptors, and the stakes couldn’t be higher. The 2022 Connectivity Benchmark Report shows that they could lose on average $7.6m each through failed initiatives, which is significantly higher than the average across all sectors. Partly this is because customer expectation...
13 Jan 2022
The pandemic transformed the way many organisations do business, and nowhere more so than in the financial services sector. Some 43% of global consumers last year claimed the way they bank changed due to COVID-19, as branches closed and customers were forced towards digital channels. Now they’ve seen the benefits of doing more of their banking onl...