James Mingard

James Mingard

Head of Retail & Finance at Maintel
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Banking Strategy, Digital and Transformation

Making sure that FinServ’s digital transformation doesn’t mean digital exclusion

05 Jan 2023

The Financial Services industry (FinServ) has embraced digitisation at a rapid pace - leading the way in implementing digitalisation strategies. Online and mobile banking is now the norm for much of the UK population and the rapid change in consumer demands has pushed banks to scale back their brick-and-mortar operations. For example, HSBC recentl...

Artificial Intelligence and Financial Services

Do Brits really trust AI when it comes to their money?

08 Nov 2022

Many are divided over the safety of virtual assistants and lack trust in their use for managing finances With voice-activated services, such as SIRI, Alexa and Google Assistant now a staple in our day-to-day lives, the introduction of this technology to help manage our finances is still subjected to scrutiny. While chatbots and virtual assistants ...

Banking Strategy, Digital and Transformation

If Financial Service CISO’s set just three priorities this year, best make it these

11 Feb 2022

In January this year, TheCityUK, an advocacy group promoting financial and professional services, warned that cyber attacks were “the single biggest risk” businesses face, while research from the British Chambers of Commerce (BCC) found that one in ten companies had been the victim of a cyber-attack in the last year. Nowhere is this threat more ke...


Financial services: A sector leading the way in digital transformation

05 Nov 2021

It’s no secret that traditional financial service providers have fallen behind businesses in other industries when it comes to digital transformation. This is because these large cumbersome businesses have found it difficult to part with legacy ways of working. But, with challenger banks and changing customer expectations, the tables have turned. ...