Profile
Location
London
Member since
2021

James's blog archive

2021 (2)
James Mingard

James Mingard

Head of Retail & Finance at Maintel
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Blogs

Digital Banking Trends

Lessons learnt: What financial technologies will survive post-COVID?

02 Jul 2021

The pandemic has caused a sea of change in the adoption of technology amongst those in the financial sector. Established banks and financial institutions have opened their eyes to the benefits of innovations such as AI and chatbots. This has enabled them to automate their services and make themselves more efficient when they needed it most. Eve...

Customer Service 2015-2019-2025

How the finance sector can successfully deliver frictionless customer service

19 Mar 2021

From adopting AI for personalising customer experiences to chatbots responding to customer queries, banks and financial institutions are turning to new technologies to streamline their operations and keep up with the changing customer landscape. At the same time, customers also want more than these new technologies. For certain queries, customers ...