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2019 (2)
Mark Grainger

Mark Grainger

VP Sales Europe at Engage Hub
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How automation will enhance the call centre experience

09 Apr 2019

We’re more used to automation than ever before. There may have been some grumbling about the self-service checkouts that have become the norm in many supermarkets, but it turns out many people are happy to scan their own shopping in return for the speed that these kiosks offer. Inside the home, it’s a similar story—despite scare stories about alwa...


The need for a customer-centric bank

25 Jan 2019

For financial services providers, the needs of their customers must be at the heart of their digital transformation. This is true for both fintechs looking to steal business from established players, and those established players looking to protect their market share. Banks don’t need to be convinced of the need for digital transformation. They’re...