Robert Cummings, Head, Industry Business Unit for Insurance at SAP lays out how the insurance industry is ripe for disruption and transformation with companies now placing greater emphasis on building customer relationships and identifying value-add services that they can provide for their consumers.
This Finextra interview took place at SAP’s Financial Services Forum in London. For more information, check out events.sap.com/gb/sap-financial-services-forum-emea/en/home
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