Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre.
Please read our Privacy Policy.

Accept
Channels
finextra tv

Watch the latest FinextraTV stories covering fintech, banking and payments technology.

The evolution of the bank branch

Balazs Fejes, Global Head of Banking and Financial Services Industry Business Unit, EPAM talks about how banks are working towards engaging with the entire customer experience to provide a holistic service.

8356
Sponsored | what does this mean?
This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor.

Channels

Regulation & Compliance Retail banking Payments Start ups

Keywords

Cards Innovation Mobile & online banking

Comments: (2)

Hitesh Thakkar
Hitesh Thakkar - SME - Fintech startups (APAC and Africa) - India 16 June, 2015, 09:30Be the first to give this comment the thumbs up 0 likes

Agree with Balazs Fejes views of going where bank customers dwell more - Resturants, malls rather than 'Well designed Physical branch'.

Journey needs to start of dis integration of branches to build low foot print branches - Service points / Meeting points for customers ofcourse technology can be enabler to achieve it.

Report abuse
A Finextra member
A Finextra member 17 June, 2015, 04:59Be the first to give this comment the thumbs up 0 likes

Video Teller Machine equipped mini-branches could be a step into the mentioned direction. You can deploy them quickly in the interest zones such as shopping malls, gas stations etc.

Report abuse
Join the discussion

Write a blog post about this story (membership required)