company profile - Capgemini

Capgemini logo
Headquarters
Capgemini - Tour Europlaza, 20 avenue André Prothin, COURBEVOIE Cedex, 92927, France
Telephone: +33 (0) 49 67 30 00
Americas
Telephone: +1 847 384 6100
Asia Pacific
Telephone: +65 6224 6620
 
Company information
With around 128,000 people in 44 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion.

Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Capgemini’s Financial Services Global Business Unit brings deep industry experience, innovative service offerings and next generation global delivery to serve the financial services industry. With a network of 24,000 professionals serving over 900 clients worldwide, Capgemini collaborates with leading banks, insurers and capital market companies to deliver business and IT solutions and thought leadership which create tangible value.

For more information please visit www.capgemini.com/financialservices.
Products and services
Banking Capgemini's banking and consumer finance professionals are uniquely qualified to be a financial services firm's strategic partner in the creation of high-value, sustainable strategies for growth and even transformation. From straight through processing and Customer Relationship Management (CRM) to unique risk management frameworks, Capgemini offers a wealth of industry-focused solutions to help client's enterprise achieve economic strength. We've worked with some of the world's leading lessors, banks and card services firms. Our Banking solutions include:

Core banking
Sales & service innovation
Mortgages & loan
Corporate banking
Cards
Payments
Leasing & asset management
Testing and quality assurance
Risk Management and Compliance

The World Retail Banking Report provides insights into customer attitudes towards retail banking using a comprehensive Voice of the Customer survey which polled over 18,000 retail banking customers in 35 countries. The survey analyzes customer experiences across 80 banking touchpoints that span the products banks offer, the importance of different channels for obtaining services and the transactions that occur over the lifecycle of a banking relationship, Detailed findings have been supplemented with results collected from 106 in-depth interviews with senior banking executives around the world.

The responses from the global Voice of the Customer survey form the basis for our proprietary Customer Experience Index (CEI) - a ranking at the country level of comprehensive customer experiences. The CEI calculates a customer experience score that can be analyzed across a number of variables. The scores provide insight on how customers perceive the quality of their bank interactions (i.e. positive and negative customer experiences) and can be dissected by product, channel and lifecycle stage, as well as by demographic variables, such as country, age, investable assets and comfort level with technology. For more details and report download please visit www.capgemini.com/wrbr13 or contact us at banking@capgemini.com
More about: Banking
Capital Markets Firms in the Capital Markets industry are faced with an explosive demand to continuously improve their processes and technologies to address major market trends primarily caused by investor desire for greater ROI and the need to maintain pace with changing regulatory and compliance requirements. The global proliferation of hedge funds and the movement into more alpha-based trading strategies has incrementally added to increased market demand for alternative investment vehicles, which include credit derivatives, algorithmic trading and structured financial products. These conditions have all contributed to the pressure for a wider product offering, increased trading volumes, increased speed of execution and lower transaction costs. As a result, most capital markets firms are now focusing on initiatives to accelerate technological solutions, simplify operational complexity, improve workflow inefficiencies, increase functional capabilities and take greater advantage of enabling technologies. Our capital market consultants and specialists thoroughly understand your industry and are experienced in:

Trading & order management
Asset Administration
Securities & Reference Data Services
Quality & Testing including accelerators to speed testing for FIX protocols, trading applications and order management systems
Exchanges & Executions
Investment Banking
Wealth Management
Application Management Outsourcing for Capital Markets

With over 20 years of collaborating, Capgemini offers critical insights into the dynamic investment needs of HNWIs through the Merrill Lynch-Capgemini World Wealth Report and Asia-Pacific Wealth Report.

The World Wealth Report from Capgemini and RBC Wealth Management is the industry-leading benchmark for tracking high net worth individuals (HNWIs), their wealth, and the global and economic conditions that drive change in the Wealth Management industry.

New this year, we introduce one of the most in-depth primary research works available on global HNWI perspectives and behavior. Based on responses from over 4400 High Net Worth Individuals across 21 countries, we explore HNWI confidence levels, asset allocation decisions, as well as their wealth management advice and service preferences.

Assessing today's landscape demands insight into the evolving regulatory environment and its impact on firms and their clients. As regulatory burdens will likely only increase, firms that can make decisions and investments to incorporate the scope of regulatory change at a strategic rather than tactical level, stand to gain in terms of improving operational efficiency, while minimizing disruptions to the client experience. For more information, visit www.capgemini.com/worldwealthreport or contact us at wealth@capgemini.com.
More about: Capital Markets
Insurance Capgemini has been collaborating with leading insurance companies around the world for more than 40 years. With over 400 insurance clients, the company serves 12 of the world's 15 largest insurers. Capgemini has taken the lead in transforming traditional players into innovative, customer-centric insurers of the future with a range of next generation solutions, including: front-office optimization, policy administration, claims and IT systems architecture, application development, implementation, integration, testing and outsourcing. With one globally integrated organization focused on the insurance industry, Capgemini has over 4,500 dedicated insurance professionals in a network of 15,000 serving Financial Services clients.

With proprietary methods, tools and accelerators to help insurers adapt quickly to achieve measurable benefits, we provide comprehensive Insurance solutions spanning:

Billing
Claims
Front Office Optimization
Policy Administration
Sales & Service Innovation
Smart Insurance Enterprise / SOA
Testing
Underwriting

The World Insurance Report 2013 from Capgemini and Efma explores evolving distribution strategies looking towards mobile and social media to assess the impact they have on existing networks.

New this year, is Capgemini's exclusive Customer Experience Index (CEI) featuring the industry's most extensive customer experience survey. The World Insurance Report 2013 tells Insurers exactly which factors matter most across channels, transactions, and policies directly from the voice of more than 16,500 customers.

From the report, Insurers will gain insights into:
  • Evolving distribution strategies and the impact of mobile and social media channels.
  • The preferences and satisfaction levels customers have with their Insurers,
    based on various touch points and interactions throughout the policy life-cycle.
  • Comparative trends that illustrate changes in operational efficiency within the Insurance industry.

The World Insurance Report 2013 is based on research spanning 41 countries and interviews with senior executives from over 75 leading insurers. For more information please visit www.capgemini.com/wir13 or write to insurance@capgemini.com
More about: Insurance
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