company profile - OpenText

OpenText logo
Headquarters
275 Frank Tompa Drive, Waterloo, Waterloo, Ontario, N2L 0A1, Canada
Telephone: +01-519-888-7111
 
Company information
OpenText, an enterprise software company and leader in enterprise content management, helps organizations manage and gain the true value of their business content.

OpenText brings two decades of expertise supporting millions of users in 114 countries. Working with our customers and partners, we bring together leading Content Experts to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness.

As a publicly traded company, OpenText manages and maximizes its resources and relationships to ensure the success of great minds working together.
Products and services
OpenText Solutions for Banking Create Value From Compliance, Optimize Customer Experience, Automate Business Processes, Strengthen Information Governance.

Attracting and retaining customers whilst achieving compliance with ever more stringent and complex regulations in a highly competitive market is being stymied by inflexible legacy systems, increasing channel expectations and outdated or absent business processes.

OpenText is a trusted solutions provider working closely with our many prestigious Financial Services customers to rapidly deploy content-centric business solutions that manage content from across organisations, business units, legacy and core systems to enrich, integrate, control, archive and ultimately enable its value. Through our engagement technologies we leverage this content to provide secure integrated socially enabled multi channel customer engagement platforms.

Business Process technologies enable integrated case and exception management to increase efficiencies, improve customer service levels, achieve compliance objectives, mitigate risk, accelerate product development cycles, streamline deal-related processes, and generate competitive advantage across the industries value chain.

Maximise the value in your organisations content, unify and improve your customer engagement across channels, gain value from compliance initiatives, earn your customers respect. Our many existing customers use OpenText solutions in the following ways:

  • Content Integration:
    Control and integrate diverse information silos, access content from any one point, apply records management policies and content lifecycle management. Existing project examples include integrated customer folders, legacy decommissioning projects, content aggregation, SharePoint control and integration.

  • Customer Engagement:
    Fully integrated Multi Channel Customer Engagement solutions used for IFA portals, online banking, cross organisation internal collaboration channels, socially enabled channels, multi channel engagement (inc. mobility), multi channel client reporting.

  • Process Control:
    Case and exception management through advanced BPM and content management integration. Used for client on boarding, regulatory compliance initiatives, exception management, origination processes, portfolio management and more.

    Our customers include most of the large financial services organisations globally.

    OpenText, an enterprise software company and leader in enterprise content management, helps organizations manage and gain the true value of their business content. OpenText brings two decades of expertise supporting millions of users in 114 countries. Working with our customers and partners, we bring together leading Content Experts to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness.
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