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Enhancing the overall customer experience inside banks can involve many hours developing strategies. The road to improving overall customer service and understanding is long and challenging. What are the barriers? What type of culture needs to exist inside a bank in order to achieve optimum customer intimacy? Is this type of intimacy what customers really want?
In order to gain a deeper understanding of how banks are enhancing their overall experience and engagement activities, Finextra and H-P launched the Customer Experience Programmes in Financial Services survey.
Results of the survey include:
Join our panel of experts as they debate and discuss the results of the survey and the evolution of retail banking customer service in general:
Our panel will discuss:
© Finextra Research 2016