31 March 2015 | Source: Finextra |
Today, payments are processed amidst a worldwide economy that is more sophisticated, unpredictable, and restless. Customers demand immediate responses, and a near perfect service that is fully delivered in real time. In a recent survey by Finextra and Axway, 58% of respondents have admitted to having to take operational decisions without delay. This increases the risk of commitment breaches and reputational damage. Excellence becomes not just a competitive advantage, but the basis for survival in operational performance for payments.