The Nashville, Tenn.-based bank will implement SilverLake through JHA OutLink Processing Services™ (JHA OPS), Jack Henry Banking's outsourced offering.

The $2.9 billion bank recently achieved significant growth in the Nashville and Middle Tennessee markets, and completed the acquisition of a $300 million bank in the Chattanooga, TN-GA Metropolitan Statistical Area. To support its continued growth, FirstBank required a more sophisticated core system to improve scalability and efficiency while managing risk and regulatory requirements. FirstBank was also in need of a technology partner to help coordinate its recent acquisition and bring together a larger staff under a consistent operating environment.

Jack Henry Banking’s SilverLake System offers FirstBank the integrated technology that it needs to carry out an evolving market strategy and readily adapt to banking trends as they occur. It enables cross-channel product delivery and simplifies integrations to ancillary solutions. With the SilverLake System, FirstBank arms its local, qualified bankers with the right tools to do their job and improve customer service at every touchpoint.

Wade Peery, director of operations and technology at FirstBank, said, “We understand our customers want access to the financial products and services offered at larger banks with the same community bank feel to which they are accustomed. The SilverLake System provides us with the technology to deliver just that. We take pride in hiring the best local bankers, and Jack Henry Banking will provide us with the infrastructure to competitively serve our customers.”

He added, “Jack Henry Banking worked hard for our business and was dedicated to understanding our strategic direction throughout the process.”

Stan Viner, general manager of sales for Jack Henry Banking, said, “The banks that choose to deploy the SilverLake System are not in the market for a basic core system, but instead a distinct platform designed to facilitate growth. Our technology is just as dynamic as the trends that shape this industry, helping our clients adapt to changes while sustaining high levels of performance.”