TCS will be implementing the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) framework for BNI. MBCfPE provides a systems perspective for understanding performance management. TCS' scope will cover organizational performance excellence planning, deployment, assessment and awareness, and the project will be completed over a period of 20 months.

BNI is Indonesia's third largest bank by assets, loans and deposits. BNI has more than 7.5 million customers, nationwide and the nation's most extensive distribution platform with more than 930 outlets, 2,300 BNI ATMs, 5,000 link ATMs and 5,000 joint ATM networks.

BNI President Director Sigit Pramono said, "The MBCfPE framework will drive continuous improvements in BNI's business and management processes, spanning end-to-end processes of leadership, strategy, customer, knowledge management, human resources, design and production as well as performance results of financial and non-financial nature. We are pleased to partner with TCS for deploying MBCfPE. This will help us accelerate realization of BNI's vision which is to be a bank that all Indonesians can be proud of, leading in services and performance."

"BNI is one of the first companies in the region to identify and embrace the need to implement such a structured programme and we are sure that this will bring tremendous benefits to BNI," said Girija Pande, regional director and head, TCS Asia Pacific. "This win will further strengthen our leadership and delivery capabilities in Indonesia."

TCS was also involved with MBCfPE assessments of PT Telkom, Indonesia's leading telecom services provider.