Adjustments/Express is an image-based, workflow enabled system that automates the entire back-office adjustments process. It allows operators to scan information into the system, retrieve both image and microfilm items, and make entries from all of the main sources of adjustments cases, delivering a virtually paperless, seamless environment. As a result, the bank can improve productivity, optimize workloads, reduce errors, reduce float and other costs, speed case resolution and improve customer service.

"The adjustments process is increasingly complex and costly for banks, thanks to a variety of factors including increased volume and number of capture sites, more payment types, and higher customer expectations," said John Carreker, president of Global Payments Technology for Carreker. "By automating the adjustments process, Adjustments Express allows BB&T to meet high customer expectations by efficiently managing fluctuating volumes in multiple payment environments - paper, image, or electronic."

"BB&T has established itself as one of the clear leaders in the transformation from paper to imaged payments," said J.D. (Denny) Carreker, chairman and CEO, Carreker. "Their selection of Carreker's Adjustments Express marks another important commitment toward fully image-enabling their payments processing."