Yorkshire Bank has apologised to customers following a computer breakdown that knocked out its branches and Internet banking services and scuppered overnight payments in and out of accounts.
Yorkshire Bank is useless, no money going in or out of accounts - can't access our money! Sort it out @yorkshirebank- Stephanie Evans (@stephevans86) September 2, 2014
Yorkshire Bank is useless, no money going in or out of accounts - can't access our money! Sort it out @yorkshirebank
I thought Yorkshire Bank got on top of the problem pretty well. Information flows to their customers was clear and concise, problems resolved swiftly and apologies profuse.
I'd give them 10/10 for handling the problem, especially in comparison with some other better known high street brands.
And no, I'm not an employee, but a customer......
Up to £80kLondon - City
© Finextra Research 2015