30 October 2014

IT glitch hits payments processing at Yorkshire Bank

02 September 2014  |  3221 views  |  2 Server farm

Yorkshire Bank has apologised to customers following a computer breakdown that knocked out its branches and Internet banking services and scuppered overnight payments in and out of accounts.

The bank faced an angry backlash from customers on Twitter this morning, who woke to discover that payments in and out of accounts had failed to be processed overnight.




The bank's IT team scrambled to fix the unspecified problems, causing intermittent disruption to online services over the Web and to branch desktops.

"We are glad to report that branches and internet banking are now back online after they were briefly out of service this morning while we worked on fixing things," stated the bank in a public apology posted on its home page this afternoon. "Any payments that were due in to accounts overnight have now been processed, but some withdrawals and outbound payments, like standing orders have yet to be processed. These will go through this afternoon, and we'll let you know that this has happened."

Any customers who suffered financial losses as a result of the problems have been urged to contact the bank for recompense.

Comments: (2)

Chris Meggs - Chasm Management Limited - Ipswich | 02 September, 2014, 17:00 Banks should do banky thing. IT service providers should do ITy things.
 2 thumb ups! (Log in to thumb up)
A Finextra member | 03 September, 2014, 08:37

I thought Yorkshire Bank got on top of the problem pretty well.  Information flows to their customers was clear and concise, problems resolved swiftly and apologies profuse.

I'd give them 10/10 for handling the problem, especially in comparison with some other better known high street brands.

And no, I'm not an employee, but a customer......

 1 thumb up! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

25 March, 2014
31 July, 2013

Related company news

 

Featured job

Basic £130-140K Variable £70-90K
London (preferred) or Paris

Find your next job