28 November 2015

USAA enlists IBM's Watson to help military personnel transition to civilian life

25 July 2014  |  5550 views  |  1 US flag

Online army bank USAA has begun using IBM's Watson cognitive computing platform to help military personnel ease back into civilian life.

IBM's Watson machine caused a stir two years ago when it beat two human competitors to claim the $1 million prize on the US quiz show Jeopardy.

Unusually for a computer programme, Watson excels at analysing the meaning and context of human language, aligned with the ability to quickly process vast amounts of information.

Now, USAA is putting the technology to more practical use through a pilot, feeding Watson more than 3000 documents on topics exclusive to military transitions.

Customers visiting the USAA site can 'Ask Watson' questions, such as 'Can I be in the reserve and collect veterans compensation benefits?' and the machine will comb through the data to find answers.

Shon Manasco, EVP, member experience, USAA, says: "Through this experience, we expect to learn how intelligent assistants like IBM Watson can help service members who may not know exactly where or how to start the daunting transition process."

USAA isn't the first financial institution to try to tap into Watson's powers. Singapore's DBS Bank recently started using the platform at its wealth management business in a bid to improve the advice and experience delivered to affluent customers.

In May last year, ANZ and Royal Bank of Canada said they were working with IBM to test the capabilities of Watson Engagement Advisor for crunching account data and providing clients with relevant, nuanced answers to online and mobile queries.

Comments: (1)

ganeshbabu Annamalai - SCB - Kualalumpur | 25 July, 2014, 12:17

No doubt! Commercialisation of Watson will be an income propelling engine for the declining sales of IBM. 

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

09 January, 2014
22 May, 2013
08 August, 2012
05 March, 2012

Related company news


Who is commenting?

Finextra Member Commented on: EPC publishes proposal...
Finextra Member Commented on: EPC publishes proposal...

Top topics

Most viewed Most shared
BBVA buys 29.5% stake in Atom for £45...
7807 views comments | 34 tweets | 41 linkedin
BNP Paribas to test contactless payment di...
6106 views comments | 17 tweets | 25 linkedin
Former Barclays chief forecasts massive jo...
6038 views comments | 27 tweets | 30 linkedin
Hilton confirms data breach
5397 views comments | 11 tweets | 17 linkedin
Alternative payment methods challenge plas...
5230 views comments | 21 tweets | 23 linkedin

Featured job

Competitive Package
New York City, NY. USA

Find your next job