Harris + Hoole (H+H), a UK coffee shop chain part-owned by Tesco, has launched a mobile payments app that lets customers get their caffeine fixes without taking their phones out of their pockets at the till.
Interesting concept. Simple to understand and I suspect quite appealing to customers. However I wonder where the card details are stored and whether there are any PCI-DSS issues surrounding this concept....
Is it "without taking their phones out of their pockets at the till" or is it "from just one tap on their mobile"?..
Sounds similar to "pay by face" offered by PayPal, Square, Dwolla etc.
Making consumers pre-fund a single-merchant account is always challenging. Unless you are Starbucks...
Re: "Is it "without taking their phones out of their pockets at the till" or is it "from just one tap on their mobile"?.."
It's both, single tap as you enter the shop.
What's interesting is that firms are converging onto very similar solutions.
It could be because they have found how their customers want to interact. On the other hand it could be because the same people go to the same conferences and flip between companies' design teams.
This could the hypothesis for an intersting PhD thesis in a couple of years.
We've been using to pay at all Lyoness partcipating merchants worldwide with the app for last 3 years.
Lyoness is the first company to introduce mobile payments
CompetitiveNew York City, NY (USA)
© Finextra Research 2015