12 February 2016

Coffee chain H+H unveils one-tap mobile payments app

02 June 2014  |  7788 views  |  5 Woman with shopping bag

Harris + Hoole (H+H), a UK coffee shop chain part-owned by Tesco, has launched a mobile payments app that lets customers get their caffeine fixes without taking their phones out of their pockets at the till.

Customers who download the free iOS or Android H+H app link a payment card and top up their account with funds.

Then, as they enter a shop they check in on their phone and, if they take advantage of the 'My Usual' feature, the barista will know their order. When customers get to the till, there is no need to get their handset out again, they just confirm that they are paying by the app.

H+H is retrofitting all of its 36 shops with new point-of-sale systems that are integrated with its customer relationship management technology for the new app.

Danielle Anderson, director, digital experience, H+H, says: "The mobile payment removes the cold formality of an anonymous transaction and better reflects the kind of friendly exchange you'd expect from your local coffee shop.

"For the first time anywhere in the UK, a customer can walk into any H+H shop, order their usual from a barista who knows their name and how they like their coffee, and pay - all from just one tap on their mobile."

Anderson recently spoke at Finextra Future Money about mobile payments, its implications for cash, and the relationship between retailers and other players in the money ecosystem.

Comments: (5)

A Finextra member | 02 June, 2014, 13:22

Interesting concept. Simple to understand and I suspect quite appealing to customers. However I wonder where the card details are stored and whether there are any PCI-DSS issues surrounding this concept....

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Alexander Peschkoff - TEDIPAY - London | 02 June, 2014, 13:28

Is it "without taking their phones out of their pockets at the till" or is it "from just one tap on their mobile"?..

Sounds similar to "pay by face" offered by PayPal, Square, Dwolla etc.

Making consumers pre-fund a single-merchant account is always challenging. Unless you are Starbucks...

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Matt White - Finextra - Toronto | 02 June, 2014, 13:54

Re: "Is it "without taking their phones out of their pockets at the till" or is it "from just one tap on their mobile"?.."

It's both, single tap as you enter the shop.

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Alan Greenwood - Stepping Through - London | 03 June, 2014, 14:02

What's interesting is that firms are converging onto very similar solutions.  

It could be because they have found how their customers want to interact.  On the other hand it could be because the same people go to the same conferences and flip between companies' design teams.

This could the hypothesis for an intersting PhD thesis in a couple of years. 

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A Finextra member | 06 June, 2014, 23:30

We've been using to pay at all Lyoness partcipating merchants worldwide with the app for last 3 years.


Lyoness is the first company to introduce mobile payments

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