Far from killing off traditional branches, digital technology could breathe new life into them, Nationwide chief executive Graham Beale has told Finextra.
Nice in theory, but it is an extremely expensive way to house remote customer service or product specialists. Mortgage is one of those decisions that will require advice on an ongoing basis, but if you pull mortgage advisory out of the branch, why else would
I go to a branch. Ergo, why would I need physical spaces?
I think the argument is flawed
© Finextra Research 2015