10 February 2016

IT glitch sees Ulster Bank customers debited twice

24 April 2014  |  3825 views  |  1 ATM

Ulster Bank has apologised to customers after its latest computer glitch saw some accounts debited twice for ATM withdrawals.

The issue first struck on Easter Monday and affected customers withdrawing money in Northern Ireland for around 24 hours.

The bank is now using Twitter to apologise to irate customers and says that it is working to identified those who have been affected, insisting that no one will be left out of pocket.

Ulster Bank has suffered several IT meltdowns over the last couple of years. In December online services at the Royal Bank of Scotland subsidiary were disrupted, hitting overnight payments processing.

A more serious outage in 2012 saw customers locked out of their accounts for several days, costing RBS more than £120 million in compensation and CEO Stephen Hester his bonus.

Comments: (1)

A Finextra member | 12 May, 2014, 13:10 By the way, that 2012 outage with their Batch runs when they had to do a cold start with CA7 and could not restore the CA 7 queues in time ........ The multiple Q's that are essential for restoring and restarting at the point of failure should be keep off the legacy system as a backup incase of catastrophic failure ..... They had no idea of where to begin the multiple Batch cycles, the input Q, the output Q, Execution Q, the Jes Q etc etc .... Keeping track off-line on a separate smart server would of least given them a relative starting position ..... This type of catastrophic failure because of the incompatible formats between the scheduler release may of lead to corruption of the Q's necessitating a cold start ... Do this during a night run of some 90,000 Batch jobs and your in for a monumental task to catch up ..... Just my opinion ....
Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

29 January, 2014
12 December, 2013
28 May, 2013
31 August, 2012
03 August, 2012
18 July, 2012
21 June, 2012
04 April, 2012
12 December, 2011

Related company news

Your browser is unable to support Flash files.

Top topics

Most viewed Most shared
Fintech rising: Resistance is futile, says...
12007 views comments | 52 tweets | 45 linkedin
Digital transformation driving earnings at...
10729 views comments | 49 tweets | 43 linkedin
Visa opens up to developers
8782 views comments | 24 tweets | 41 linkedin
UK sets out open banking API framework
8254 views comments | 60 tweets | 55 linkedin
European mobile banking service Pocopay go...
7421 views comments | 24 tweets | 14 linkedin

Featured job

to $120K base, double OTE, benefits
New York City, NY or Boston, MA (USA)

Find your next job