11 February 2016

Westpac suffers downtime on new online banking platform

29 January 2014  |  4432 views  |  0 Westpac logo

Westpac is investigating the cause of a technical problem that has hit its new online and mobile banking platform, locking out customers since Wednesday afternoon, Australian time.

Customers trying to log into the service and pay urgent bills are bombarding the bank with questions on Twitter.

The bank has yet to provide any details on the problems or offer an update on when services might be restored, urging customers to instead call in or use the cash machine network.


The problems come amidst the roll-out of a new online and mobile banking from Fiserv, which made its debut in November last year.

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

12 December, 2013
04 November, 2013
01 August, 2013
11 December, 2012

Related company news

 

Top topics

Most viewed Most shared
UK sets out open banking API framework
12328 views comments | 87 tweets | 81 linkedin
Visa opens up to developers
9143 views comments | 24 tweets | 41 linkedin
European mobile banking service Pocopay go...
7685 views comments | 24 tweets | 14 linkedin
How to accelerate your fintech startup
6683 views comments | 30 tweets | 9 linkedin
Wearable payments startup Fit Pay secures...
6343 views comments | 26 tweets | 9 linkedin

Featured job


Brussels (Belgium) or Paris (France)

Find your next job