22 May 2015

Tesco glitch locks RBS and NatWest cards

03 January 2014  |  6431 views  |  3 Card reader

The Royal Bank of Scotland has blamed Tesco for a technical glitch which has seen some customer cards locked after being used at the supermarket's petrol stations.

RBS and NatWest customers took to Twitter yesterday to complain that their cards were being declined and then locked:

Customers were told to unblock their cards at RBS and NatWest ATMs but, having seen its reputation tarnished by several recent high profile technology meltdowns, the banking group was quick to stress that its systems were not to blame:

Yesterday evening Tesco confirmed that it is "investigating reports of problems affecting some of our pay-at-pump services" and the issue appears to have been resolved by this morning.

Comments: (3)

Jonathan Rosenne - QSM Programming Ltd. - Tel Aviv | 03 January, 2014, 13:18

I suppose they were using offline PIN verification. If it were online I don't see how it could have been Tesco's fault.

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A Finextra member | 03 January, 2014, 14:03

It is the UK, offline PIN only (in general) at UK point of sale machines. ATM's are online PIN so easy enough for cardholders to go to any UK ATM and unlock their cards.

So tesco seem to have an issue passing the correct PIN to the card.

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A Finextra member | 13 January, 2014, 18:14

It would be nice if the RBS Help Desk person checked their English before responding to the tweet.

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