24 April 2014

Ulster Bank customers hit by yet another IT breakdown

12 December 2013  |  2430 views  |  0 Cheque with penci

Long-suffering customers of Ulster Bank have been hit by the latest in a series of IT glitches that have disrupted online services at the Royal Bank of Scotland subsidiary.

The bank has promised to reimburse customers left out of pocket as a result of the latest failure, which hit overnight payments processing leading to delays in inbound and outbound transactions on customer accounts.

The Ulster Bank helpdesk service on Twitter has been working over-time to reassure customers over this and a series of other IT failures that have beset the bank in recent months.

Ulster Bank parent company RBS was last week left lamenting decades of underinvestment in IT systems after customer debit card transactions died on the busiest shopping day in the calendar. Just days later the embattled British bank was hit by a Distributed Denial of Service attack that disrupted online services for over an hour.

Last summer, customers were locked out of their accounts for several days, costing the bank more than £120 million in compensation and CEO Stephen Hester his bonus.

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Related blogs

Create a blog about this story (membership required)

Related stories

04 December, 2013
03 December, 2013
26 November, 2013
03 July, 2013
28 May, 2013
09 April, 2013
28 March, 2013
18 March, 2013
07 March, 2013
22 October, 2012
15 October, 2012
04 September, 2012
31 August, 2012
03 August, 2012
18 July, 2012
27 June, 2012
21 June, 2012

Related company news

 
Find out more

Featured job

to 65k base, bonus and benefits.
London, UK

Find your next job