Lloyds' promise of a seamless separation of the TSB brand came unstuck this morning as the bank's Website crashed under the weight of traffic.
@robhoran Just looks like a scaled down version of the lloyds site in different colours. With a sh*t resolution logo- Robin Thomas (@robindthomas) September 9, 2013
@robhoran Just looks like a scaled down version of the lloyds site in different colours. With a sh*t resolution logo
Correction -António Horta-Osório is Group Chief Executive not Chairman.
One aspect of the split is also likely to cause long term confusion. It also represents a significant change. In the past a sorting code for Lloyds always began with 30 and a code for TSB began with 77. The "random" nature of the branches chosen to transfer
means that this simple rule no longer applies.
We have seen the start of accont number portability.
They should have been able to forsee day one demand though but like the Northern Rock system crash no one seems to build for that capacity.
Its really disapointing to see that this new company (well new old company i guess!) is being started in such a key channel as digital is by getting the cast off old website that Lloyds TSB threw out 6 months ago...
Not the best start really and for anyone who picks up the company im sure on their list will be a new one pretty quickly!
Competitive (base + bonus)London, UK
© Finextra Research 2013