29 July 2015

ME Bank introduces mini workplace branches

08 February 2013  |  6293 views  |  0 Autrialian flag

Australia's ME Bank has opened its first mini branch - complete with a meeting room, an ATM, videoconferencing and online services - within a local telco's call centre.

The five metre-square 'workplace banking kiosk' is designed to provide customers who cannot get to a branch during the working day with the kind of personal services not available through digital channels.

The kiosks include video phones for access to ME Bank's call centre between 8am and 6pm, a private office space for meetings with a banker, an ATM, and access to Internet banking.



Having piloted the concept at its head office late last year, the bank has signed Telstra as its first real-world customer, with a tiny branch erected at a Melbourne call centre.

Ian Hendey, group executive, sales, ME Bank, says: "The Kiosks combine face-to-face and digital banking and address the difficulty many people have finding time to go to their bank...Customers continue to seek personal contact with a banker, critical for making important financial decisions."

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

03 January, 2013
11 December, 2012
09 October, 2012
04 October, 2012
21 September, 2012

Top topics

Most viewed Most shared
Visa confirms Visa Europe acquisition talk...
8918 views comments | 16 tweets | 20 linkedin
Santander unveils 'cash kitty' app
7754 views comments | 24 tweets | 26 linkedin
Square reportedly files for IPO
6289 views comments | 16 tweets | 13 linkedin
Banks lag manufacturers and telcos in race...
5982 views comments | 27 tweets | 13 linkedin
Wells Fargo creates innovation group
5750 views comments | 15 tweets | 9 linkedin

Featured job

Circa £100K Basic OTE £200K+ NO CEILING
London based with substantial travel in the Benelux Region

Find your next job