28 November 2015

ANZ outage blacks out eftpos and credit card transactions

25 August 2010  |  10286 views  |  1 Australian Flag

ANZ has suffered its second technical outage in as many months as a system glitch knocked out eftpos and credit card transactions across the country for three hours on Tuesday.

ANZ has yet to explain the cause of the glitch, which left retailers unable to process eftpos and credit card transactions between 11 am and 2 pm.

The Australian bank's branches and ATMs were unaffected by the cut-out.

The bank says the black-out was unrelated to the two-hour communications failure that knocked out its Internet, eftpos and ATm networks in June. This followed an earlier failure the previous week when a faulty disc at its Melbourne data centre killed its Internet and call centre facilities for the best part of a day.

In the UK, a systems glitch left Barclays customers unable to access their accounts online or use cash machines on Saturday.

Comments: (1)

Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 27 August, 2010, 13:58

DBS Singapore, ANZ, Barclays, again ANZ - these are just the well-publicized cases of ATM / POS outages in the last few months. While fault-tolerant technologies already exist and can possibly prevent such outages, it appears that banks are finding it hard to justify their 1.5-2X costs in relation to more traditional technologies. The situation is rife for technology providers to innovate and create models that can be used to calculate and demonstrate to banks the $ value of the cost of such outages in terms of lost revenue, service costs and reputation loss.


Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

23 August, 2010
12 August, 2010
05 August, 2010
14 July, 2010
06 April, 2010
02 October, 2009
01 October, 2008
30 July, 2008
04 July, 2008

Related company news

Your browser is unable to support Flash files.

Who is commenting?

Finextra Member Commented on: EPC publishes proposal...
Finextra Member Commented on: EPC publishes proposal...

Top topics

Most viewed Most shared
BBVA buys 29.5% stake in Atom for £45...
7749 views comments | 34 tweets | 41 linkedin
BNP Paribas to test contactless payment di...
6052 views comments | 17 tweets | 25 linkedin
Former Barclays chief forecasts massive jo...
5844 views comments | 27 tweets | 30 linkedin
Hilton confirms data breach
5339 views comments | 11 tweets | 17 linkedin
Alternative payment methods challenge plas...
5179 views comments | 21 tweets | 23 linkedin

Featured job

Competitive Package
New York City, NY. USA

Find your next job