Demand for direct retail banking services has risen since the financial crisis, posing a major technological challenge for financial services providers desperate to attract and keep increasingly disloyal customers, according to research from Accenture.
I have to say i had to laugh at the word disloyal in this report. I hardly think customers of banks can be charged with disloyalty after being totally let down by banks the banking system and just about the whole shoddy mess that surrounds it.
Recent reports indicate that banks are continually fleecing their customers with extreme interest rates and pocketing the funds. A case of artful larceny if i have ever heard one. I supose the pilfered customers can be accused as being disloyal according
to this silly report
Competitive base, double OTELondon, UK
© Finextra Research 2015