26 May 2015

Bank scammers diverted customer telephone calls

05 June 2009  |  8512 views  |  1 dodgy man

Police in Perth are investigating an elaborate bank scam in which customer calls to the Bank of Scotland were intercepted and diverted to fraudsters who duped the callers into handing over personal account details.

Up to 25 people are thought to have been hit by the scammers, including a 66 year-old woman in Perth who had £1500 looted from her account, and a 78 year-old who nearly lost £27,00 after handing over her International Bank Account Number to the fraudsters. On the latter occasion, the bank became suspicious and intervened to stop the transfer of the funds to a bank account in India.

In both incidents, customers were initially contacted by a person claiming to be a Bank of Scotland employee. The caller already had some personal information about the account holders, helping to lull them into a false sense of security.

Tayside Police said it appeared the scammers had managed to tamper with their victim's phone lines, allowing them to divert the call when the women rang back the genuine Bank of Scotland telephone number.

Detective Chief Inspector Bruce Kerr, in charge of the Criminal Investigation Department in Perth, says: "We are working closely with the bank in a bid to track down those responsible.

"I must stress to all members of the public that they should never disclose or confirm any personal information over the phone, particularly bank details. If you have any doubt or any concerns, please go into your local branch personally."
KeywordsCALL CENTRES

Comments: (1)

James Van Dyke - Javelin Strategy and Research - Pleasanton | 05 June, 2009, 16:34

I have a hard time believing that someone actually tampered with the phone lines, but if this is true it's big news as someone either infiltrated the phone network or physically did something to the caller's houses. My guess is that this as all social engineering.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related stories

28 May, 2009
16 March, 2009
30 January, 2009
14 April, 2008

Related company news

 
Your browser is unable to support Flash files.

Top topics

Most viewed Most shared
Cash overtaken by non-cash payments in the...
7362 views comments | 48 tweets | 31 linkedin
UK opts out of European online payments se...
6808 views comments | 21 tweets | 15 linkedin
MasterCard launches personal payments serv...
6341 views comments | 15 tweets | 30 linkedin
Bigger banks may have to set up their own...
5302 views comments | 36 tweets | 30 linkedin
Metro Bank to offer consumer loans via Zop...
5037 views comments | 29 tweets | 21 linkedin

Featured job

£excellent basic with £200,000 OTE + Benefits
London

Find your next job