01 October 2014

Barclays pilots Microsoft Surface in new flagship concept branch

19 December 2008  |  19743 views  |  1 big screen

Barclays Bank has become the first bank in Europe to pilot Microsoft's Surface technology at a groundbreaking new branch in London that takes its inspiration from leading retailers such as Apple and Nike.

The site, underneath the iconic Piccadilly lights, was acquired by Barclays earlier this year and has been developed into the first "brand concept" bank branch in the UK, covering 8,000 square feet of retail space over three floors and making extensive use of new technology and design.

At its centrepiece, the branch features an evolving video wall installation designed to graphically represent London life using content from blogs and customer interests whilst personal consoles will enable people to contribute to the installation and explore relevant information from listings magazine Time Out.

Outside of opening hours, the front of the branch will be transformed into the 'Night Life' screen. This installation picks up the image of passers-by using face recognition technology and cameras and creates moving silhouettes on the screen together with thought bubbles containing random messages.

The interior of the branch has open cashier counters with no glass screens and features floor walking cashiers armed with laptops to help with customer queries. The branch will also use Microsoft's Surface technology to enable users to grab digital content with their hands and navigate information about Barclays' Premier banking account with simple gestures and touches.

A large self-service area includes a foreign ATM dispensing dollars and Euros and deposit machines for cash, cheques and coins. In another innovation, the branch will be open seven days a week from 9am to 7pm Monday to Friday, 9am to 5pm on Saturdays and 12pm to 5pm on Sundays.

Mike Amato, chief distribution and product officer for Barclays, says: "We have taken inspiration from retailers such as Apple and Nike and developed a space that attracts and engages individuals whilst conveying what the Barclays brand represents.

He says Barclays is undertaking an ongoing refurbishment of the entire branch network in the UK (currently 1733 branches) after extensive staff and customer consultation.

Comments: (1)

Daniel Gusev - nextbestthing - Moscow | 21 December, 2008, 09:54

The technology can serve well to impress wealthy customers with simulations of their funds being distributed to different assets by the Bank's representative simply dragging the symbols of them on the screen. But it may come a pricey instrument simply for the sake of account overview. 

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