23 May 2013

ICICI plans interactive online banking service

12 December 2008  |  6000 views  |  0 ICICI bank

India's ICICI Bank is set to launch an interactive online service that aims to emulate the branch banking experience, complete with virtual staff.

V Vaidyanathan, an executive at ICICI, told reporters the bank wants to create an interactive online service that acts as more than a passive transaction tool.

The new offering will have a virtual teller, branch manager and receptionist and navigation tools in a bid to create the feeling of a real branch.

The as yet unnamed initiative is set to be launched by the end of the year.

Earlier this year ICICI launched an Internet-only operation dubbed 'b2 - Branch-free banking'.

ICICI to launch interactive internet banking - Business Standard

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