For the $90 million Loves Park, Ill.-based credit union, growth is on the horizon. Rock Valley recently launched two new retail locations progressively designed with stand-up teller pods in place of the traditional teller line. These new locations are in high traffic areas and have resulted in an abundance of new deposit accounts and memberships. This accelerated growth, combined with other considerations, prompted the credit union to take a closer look at its existing core provider in order to support both short and long-term growth goals.

Mike Rosek, president and CEO of Rock Valley Credit Union, said, “Our decision to partner with Symitar allows us to leverage technology with more built-in efficiencies that will positively affect every aspect of our credit union, from the front line to the back office as well as member facing activities. Symitar will support the growth for which we have laid plans and will effectively remove any obstacles to better serve our members.”

With Symitar EASE, Rock Valley will gain the comprehensive processing environment without the capital expenditures and IT resources required for in-house installations. The credit union is joining the ranks of more than 250 credit unions leveraging the Episys platform in an outsourced environment.

Rock Valley anticipates being able to streamline many internal processes and automate functions such as loan and transaction processing, account openings, and electronic signature options with the automation from Symitar’s institution-wide integrations.

Rosek continued, “Our goal is to be a one-stop-shop for all of our members’ financial needs, increasing bandwidth as well as market share. In such a competitive market, it’s imperative to partner with a provider that fosters a culture of innovation and service. We know that our partnership with Symitar is laying the groundwork that will help us provide the products and services that our members demand.”

Ted Bilke, president of Symitar, said, “Rock Valley Credit Union is an institution that takes an aggressive position in both its growth goals and member service. With Symitar EASE, the credit union will have the flexibility to respond quickly to member requests without the internal resource drain or infrastructure investment that often comes along with it. We enjoy partnering with growth-minded credit unions, and backing their vision with our technology and expertise to get the job done.”