Since deploying Document Exchange, the credit union now closes 90 percent of its loans remotely, creating a faster process with a seamless user experience.

Tampa, Fla.-based Grow Financial received a recommendation to explore IMM’s solutions during a lending system conversion. After analyzing IMM’s technology, the credit union opted to move from its prior eSignature provider to Document Exchange.

Jamie Langlois, retail lending development analyst for the credit union, commented on the switch to IMM, “We are constantly looking at ways to improve our centralized lending environment and reduce the time members spend in the branch. Instead of waiting at the branch for us to process documents, members typically head home, and when they are ready, documents are sent from our loan processing group via Document Exchange for them to sign from any mobile device. Another significant change has been the ability to map our own forms within IMM’s portal, which allows us to easily and quickly make changes as needed.”

IMM’s innovative eSignature solution, Document Exchange, is a cloud-based solution that captures all elements of an eSignature transaction, creating a comprehensive audit trail. It fully integrates with other front- and back-end business applications, making deployment fast and easy. Grow Financial is currently implementing the latest version of Document Exchange, which will improve communication among its branches, enabling employees to view the status of a remote eSignature throughout its lifecycle.

“Grow Financial has long recognized the ability of eSignatures to simplify and accelerate the lending process, offering members the utmost convenience,” said Michael Ball, vice president of Markets and Strategy at IMM. “Since the credit union closes the vast majority of its loans remotely via eSignatures, it was important to have the most secure, yet user-friendly product available in the market today.”