As a follow up to its 2014 survey of market experts within financial organizations, an updated 2015 survey by ACI Worldwide (ACIW) highlights that nearly 25 percent of respondents believe the U.S. should move directly to real-time faster payments.
The survey of 106 financial industry professionals was conducted in April 2015 at the NACHA PAYMENTS conference.
Principal findings of this year’s survey included:
97 percent of respondents believe Same Day ACH payments will become a reality within the next five years (up 5% from the 2014 survey)
92 percent believe that Same Day ACH will add “significant” value to businesses and corporate bank clients (up 6% from the 2014 survey)
Nearly 75 percent of respondents believe same day should be pursued
80 percent have made a mobile payment (up nearly 5% from the 2014 survey)
Of those respondents who’ve made mobile payments, paying via the established QR code-based payment models of Starbucks and Dunkin Donuts ranked highest, followed by Apple Pay.
Commitment to Same Day ACH
A majority of industry innovation is focused on achieving real-time and same day payments, and this is where payment professionals believe significant value can be added to both corporate and business banking customers. Many of the sessions at PAYMENTS focused on this topic and while nearly 100 percent of respondents believe same day will be a reality within five years, more than 60 percent believe that NACHA will push forward with same day much more quickly—within two years.
“Same Day ACH provides an option for the consumers, businesses and governments that want to move their money faster,” said Janet O. Estep, president and CEO, NACHA. “It provides an immediate solution for moving payments faster and creates a building block for tomorrow’s products and services. The ACI survey results clearly demonstrate continued industry support for Same Day ACH and underscore the value and importance of the initiative to better meet the needs of customers.”
Moving Mobile Forward
Although respondents were unsure of how to exactly define a mobile payment, the vast majority of their awareness has grown over the past year. This is likely due in large part to Apple Pay, given that nearly 24 percent have used it to make a payment in just the last year.
About the Survey
The survey of 106 financial industry professionals was conducted by ACI Worldwide at the annual NACHA PAYMENTS Conference in April 2014.