NCR will help Ajman Bank to revamp its total ATMs network infrastructure with a next generation fleet of ATMs and migrate to its latest Consumer Experience Banking (CxBanking) software - APTRA™ Activate. This multi-channel platform will empower the bank’s customers to perform transactions beyond cash withdrawals and enjoy unparalleled customer experience with much more sophisticated functions.

Ajman Bank will be the first in the United Arab Emirates to choose Software as a Service (SAAS) model to deploy NCR APTRA eMarketing - a cross channel marketing software, delivering personalized, relevant marketing to members online and in email. The SaaS model allows financial institutions to deploy new applications quickly and reduce infrastructure and personnel requirements while ensuring high application availability and IT security.

“The adoption of next-generation NCR technologies is in line with our vision to be the favorite financial institution in the UAE, as we stay committed to provide a world class banking experience to our customers and position the company for growth,” said Hisham Hamoud, EVP - Chief Operating Officer at Ajman Bank. He also added: “We are constantly investing in latest security solutions to ensure that our self-service channel is secured while ensuring that we constantly innovate to provide improved customer communications powered by differentiated marketing solutions and unified services across banking channels.”

Commenting on the adaptation of the program and its influence on the retail banking services, Salem Al Shamsi, EVP - Head of Retail Banking Services said:” Implementation of the new generation of the (SAAS) module into the bank’s system will have a big impact on the quality of our retail banking services and products, that and in addition to its guaranteed security features, implementing the module will increase the number of ATM machines and widen-up the area of distribution across the emirates that will give our customers and easy, convenient access to these ATMs and the services provided by it anywhere they might be”.

As part of the agreement Ajman Bank will transform its self-service channels with NCR Predictive Services, a unique technology that anticipates ATM failures before they occur and proactively schedules fixes to maximize uptime. NCR will also deploy its fleet of next generation ATMs including NCR SelfServ 22e, SelfServ 25 and NCR SelfServ 32 to ensure higher availability and secure transactions powered by NCR skimming protection solutions.

“Great customer service and optimal operational efficiency are imperative for financial institutions as banking models are evolving to make every customer interaction an exceptional experience,” said Habib Hanna, managing director NCR for South Gulf and Pakistan. “The adoption of innovative NCR technologies and software services by Ajman Bank to increase ATM availability and to communicate and interact with customers across multiple digital and physical channels in a secure and seamless manner is a right step to achieve their goal to financial success.”