“With DisputeManager’s automated system, we are significantly increasing our overall operational efficiency by reducing the amount of paperwork required when managing dispute claims”

Throughout the term of the five-year agreement, Fortress Risk Management will provide a range of financial crime solutions, including its DisputeManager product, an automated processing solution for managing any dispute. From processing incoming and outgoing chargebacks and adjustments to the integration of account holder correspondence, DisputeManager provides efficient processing and accurate resolution of disputes through a dynamic workflow, which can be integrated into an institution’s core system or can operate in a stand-alone environment.

“Economic and regulatory pressures are increasingly complex and costly for community banks, but ensuring that your institution is within compliance is critical,” said David Mitchell, Fortress Risk Management president. “Fortress has developed a compliance methodology in DisputeManager that is cost-effective, easy to use and supported by experts – enabling our customers to minimize their financial risk so they can focus on what matters most.”

Canandaigua National Bank and Trust Company is the only local, full-service, community-owned financial institution in the Rochester, NY area offering checking, savings, loans, investments and more. With the implementation of DisputeManager, Canandaigua National Bank and Trust Company will be able to respond to customer disputes more efficiently, which is a time-intensive and complex process that can be overwhelming to community financial institutions.

“With DisputeManager’s automated system, we are significantly increasing our overall operational efficiency by reducing the amount of paperwork required when managing dispute claims,” all operational efficiency by reducing the amount of paperwork required when managing dispute claims,” said Sandy Roberts, Senior Vice President Information Technology of Canandaigua National Bank and Trust Company. “Fortress’ products are not cookie-cutter solutions; the flexibility and customization allow us to support any kind of dispute a customer may have in a timely manner.”