Eckoh, a global provider of secure payment products and customer service solutions, today announces that effective from the 11th June 2014, it has been granted a patent (No. 2478916) for the transaction security method and system that underpins its CallGuard product.
The patent was filed in 2010 by Veritape, a leading secure payment solutions company acquired by Eckoh in June 2013. Both Eckoh and Veritape have specialised in developing card payment solutions to assist companies in making 'card-not-present' transactions more secure, particularly those made over the phone through a contact centre.
CallGuard, installed on customers' sites, has proven its success in the market with deployments across the globe. Many companies such as outsourced contact centre providers have adopted the simple plug-and-play solution that prevents sensitive customer cardholder data from reaching call recordings and contact centre agents.
Once CallGuard is installed, businesses benefit immediately from the ability to take secure payments from their customers over the phone. CallGuard eliminates the risk of fraud, and helps companies meet the PCI DSS compliance standards.
Nik Philpot, Chief Executive Officer of Eckoh, commented: "Eckoh is delighted to be awarded this patent for CallGuard. The patent will not only strengthen our position in the market, but it will allow us to protect our investment in this technology. We are extremely proud of CallGuard, which together with our other payment products provides organisations and contact centres with a complete range of extremely compelling and competitive solutions to their PCI DSS compliance and payment security challenges."