31 August 2014

TruStone Financial Federal Credit Union installs Symitar Episys

22 May 2014  |  759 views  |  0 Source: Jack Henry & Associates

Jack Henry & Associates, Inc. (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar division today announced that Minnesota-based TruStone Financial Federal Credit Union, which has more than $943 million in assets, has completed the in-house installation of the Episys core system.

TruStone Financial selected Symitar as its primary technology partner based on the company's solid industry reputation, broad product offering, proven success converting diverse credit unions to Episys, and ongoing product innovation and evolution. They selected Symitar to support its long-term strategic and growth initiatives, create enterprise-wide operational efficiencies, and support its pace-setting and innovative member service initiatives.

According to Stephen Bohlig, TruStone Financial's chairman of the board, "We were confident when we chose the Episys platform that it would support our long-term business and growth objectives, and that Symitar provides the integrity, stability, and foundation for a long-term business partnership."

Bob Thompson, senior vice president of information technology, said, "The Symitar implementation team did an exceptional job converting our credit union to Episys and we were elated there were no major issues despite the inherent complexities of a core conversion. Symitar was responsive to our aggressive implementation timeline and seamlessly supported our 10-month conversion cycle. The Symitar team was also critical to the simultaneous and successful conversion of more than a dozen complementary solutions. In the months since converting to Episys, we have experienced the benefits of a stable, reliable, and easy-to-navigate core system."

CEO of TruStone Financial, Tim Bosiacki, concluded, "While there are some credit unions that still consider technology as the backroom necessity they need to process financial transactions and manage their member and business information, we consider technology as an important point of our competitive distinction and critical to our ongoing success attracting, serving, and retaining members in today's very competitive, convenience-driven business environment. We now have the vision to propel TruStone Financial into the future and the technology to get us there. We look forward to a long and successful relationship with Symitar and Jack Henry & Associates."

Ted Bilke, president of Symitar, said, "Our fundamental goal for every core conversion is to exceed our clients' expectations with a production-proven, time-tested change management process that is seamless and efficient, empowering for the credit union's staff, and transparent to its members. We want every credit union we convert to realize immediate increases in efficiency based on the user-friendly nature of the system and the comprehensive training we provide. At Symitar, we have a company-wide focus on delivering contemporary products, methodically implementing them based on our proven process and best practices approach, and supporting them long-term with exceptional service. We are confident these three tenets of our ongoing success will enable TruStone Financial to realize strong returns on its investment in Episys and the trust it placed in Symitar." 

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