31 October 2014

Westpac inks deals with Telstra and Optus

09 May 2014  |  2195 views  |  0 Source: Telstra

Telstra has today announced it has been selected to partner with the Westpac Group as part of a five-year agreement to provide Westpac's domestic data network, primary internet access, outbound voice and Pacific Bank telecommunications.

The move will accelerate the delivery of Westpac's 2017 strategy and support the business as it embraces the digital future.

For the first time the St George corporate and branch communications network will also transition to the Telstra network, with 300 sites being upgraded to a fibre-based service.

The solution will open up a portfolio of new opportunities for Westpac, to enable further growth and expansion but most importantly build on Westpac's current service offering, further enhancing the customer experience - a key priority under Westpac's ambitious 2017 strategy.

To support this transition, services provided by Telstra will include solutions management for the Westpac Group - including network connectivity, digital media solutions, Wi-Fi, audio conferencing and data centre connectivity.

David Burns, Group Managing Director, Telstra Global Enterprise and Services, commented: "Westpac is committed to putting customers at the heart of the banking experience, and we're excited to be part of that journey - adding another valuable layer to Westpac's customer service experience."

"This new chapter sees an expansion of our existing relationship with Westpac, and will support the business with its digital future strategy across all brands within the Westpac Group. It has been a truly collaborative story to date, with our tailored solutions helping the business to put the infrastructure in place, to not only achieve its technology transformation but also to support the wider business objectives for 2017."

"Our solutions will provide Westpac with the platform, through a single network, to put the business ahead of the pack in a rapidly changing digital world while also maintaining momentum in its broader technology modernisation journey," Burns added. 

Separately, Optus has announced today a new five year deal with Westpac to provide domestic mobile network and managed services and, for the first time, delivering Westpac's international services and contact centre transformation.

The announcement comes as Westpac moves to expand and strengthen its Asia-Pacific presence. As part of the deal, Optus will service the bank's sites across Asia as well as offices in New Zealand, USA and the UK.

"We're extremely pleased to extend our deep relationship with Westpac and St. George," said John Paitaridis, Managing Director, Optus Business. "It's exciting to have our capabilities in Australia and the Asia-Pacific region recognised, and we're looking forward to partnering with Westpac to expand its international reach while delivering world-class mobility, customer service and contact centre transformation."

Optus will continue to provide service management to more than 13,000 mobile devices across Westpac's domestic fleet. As Westpac increases it focus on mobility, they have maintained their trust in the reliability of the Optus network, including Optus' expanded 4G capabilities.

As part of this arrangement, Westpac has chosen to partner with Optus to transform its contact centre environment. Westpac will take advantage of best-of-breed technology across all of its contact centres, enabling it to have the necessary agility to respond to changing customer expectations, including social and mobile customer interactions.

Optus supplied telecommunications services to St. George Bank for 12 years prior to its acquisition by Westpac, with the latest deal renewing many of these services such as mobiles, ATM network, payments infrastructure and SMS gateways. 

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