29 July 2014

Retailer Schuh selects TNSPay for payment processing

11 February 2014  |  918 views  |  0 Source: Transaction Network Services

Leading retailer Schuh has selected TNSPay, the multi-channel payment gateway from Transaction Network Services (TNS), for secure, compliant payment processing across its 99 stores in the UK and Ireland.

As part of a store wide chip and PIN upgrade, Schuh was seeking to move to a service provider that could deliver a higher quality of customer service and technical support through a secure, compliant solution that improved the payments experience for their customers.

Caroline Robertson, Systems Manager at Schuh said: "With all the volatility seen in the retail market recently, it was crucial that we selected a stable and reliable payment gateway. TNS' customer centric approach aligns perfectly with ours and their technical reliability and their knowledge in the payments industry will help us to maintain our success in the retail environment. We believe in ensuring our customers receive excellent customer service as we try to convert them into repeat customers. TNS shares this approach and was the right partner for Schuh to select."

Fintan Byrne, TNS' SVP and General Manager of UK and Ireland, said: "We're delighted that Schuh has chosen to partner with TNS to meet its growing payment acceptance requirements. We've worked very closely with Schuh to allow them to take advantage of our extensive expertise and resources in the payments space from undertaking the integration, rigorous testing and subsequent roll out across Schuh stores.

"At TNS, high levels of customer service are incredibly valuable and form a huge part of our company values and ethos. With Schuh, we have a perfect example of two like-minded organisations working together to provide a secure yet flexible and easily managed payments infrastructure to meet customer and compliance obligations."

TNS was one of the first companies to introduce managed payments technology over 20 years ago and has grown significantly with its products and solutions now managing over 15 billion payment transactions across the world each year. It provides services and support to customers in over 60 countries across the Americas, Europe and Asia Pacific region, with its reach extending to many more. 

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