IMM, a provider of innovative eSignature, workflow and document solutions for financial institutions, announced today that Iowa-based Veridian Credit Union has deployed TotaleAtlas Workflow.
The workflow automation server enables the $2.4 billion credit union to customize and manage virtually any internal or member-facing business function within TotaleAtlas, IMM's flagship eSignature and electronic document presentment platform. The result is greater productivity, process governance and managerial oversight into those processes.
Veridian continues to grow and add branches into more geographically diverse areas. IMM's TotaleAtlas Workflow positions the credit union well for this growth; it expedites the new member document process electronically without requiring courier services while also instituting checks and balances to keep document sets moving quickly through to completion.
Gordon Lauterbach, manager of core systems at Veridian Credit Union, explained, "TotaleAtlas Workflow bridges the gap in member-facing and back office needs. The exercise of mapping our own workflows for the technology was eye-opening; we had never flowcharted any document lifecycles nor their related processes. TotaleAtlas Workflow has given us a single solution for multiple departments within our institution, and has allowed us to identify new areas of efficiency not previously realized."
The workflow functions can be applied to any of Veridian's forms existing in TotaleAtlas, and the credit union has already done so for more than 150 different business processes. Veridian gains value from TotaleAtlas Workflow in its account resolution process, helping avoid losses through notification to employees of any member loans that have not been completed and archived. It has eased the routing of documents like payroll deduction slips as well.
"Financial institutions' top concerns are efficiency, cost effectiveness and, maybe most notably, compliance," said John Levy, IMM co-founder and EVP and ESRA (Electronic Signature & Records Association) board member. "IMM's workflow technology brings new meaning to each of these pain points, but particularly elevates standards for document tracking, accuracy and oversight. While automated workflow assures document bottlenecks and delays are never an issue, financial institutions really find value in the explicit accountability it applies to following regulatory guidance for operating policies and other organizational procedures."
IMM also offers an independent API connected solution, IMM Workflow, with the same feature functionality so that any financial institution can leverage its robust workflow technology.