Assentis Technologies AG, a leading provider of Customer Communication Management solutions, and Sofgen Holdings Limited, a worldwide provider of IT solutions in and around core banking systems, today announced their intention to offer integrated Customer Communication Management to banks.
Customer Communication Management (CCM) is rapidly becoming an important topic for retail and private banks. On the one hand, clients want to access information in a personalized and consistent manner through mobile, electronic and print channels. On the other hand, banks are being compelled by regulators to comply with new requirements, such as MiFID and FATCA, which need to be implemented consistently across all channels. CCM helps banks to address this dual challenge, with better time to market and lower TCO.
This partnership will offer to SOFGEN customers, Assentis' Customer Communication Management Platform "ComFoundation", a platform already used by more than 80 banks globally. Customers will be able to use this state of the art CCM platform for creating customer communications, such as account statements, portfolio valuations, advices or corporate actions notifications.
A bespoke interface between SOFGEN customers' core banking platforms (inter alia Avaloq, Olympic, TCS BaNCS and Temenos T24) and Assentis will lower implementation costs for banks. With the Assentis/Avaloq interface already mature and covering the entire Assentis product portfolio, the jointly-developed integrated solution for T24 banks will be available in mid Q4 2013, and is currently being piloted with selected Temenos customers.
Urs Tanner, CEO of Assentis Technologies AG said, "We are delighted to expand our offering for CCM to SOFGEN's customer base, thereby extending our geographical and platform reach and helping SOFGEN's clients to implement state of the art Customer Communication Management. The high degree of pre-integration afforded by SOFGEN's investment in bespoke interfaces will enable banks to lower their implementation and maintenance costs, while simultaneously lowering their time to market. Via SOFGEN's knowledge in banking, we have a strong partner who can support ever more banks in implementing our CCM platform end to end."
Andre Israel, rael, Group CEO of SOFGEN added, "I am convinced that this platform addresses the needs of Wealth Managers, Private Banks and Retail Banks in regards to customer communication, balancing the need to offer ever-more sophisticated services to their customers while keeping costs under control."