Committed to providing customers with convenient automated teller machine (ATM) experiences, Capital Bank has partnered with Diebold, Incorporated (DBD) to standardize its ATMs and support services.
Diebold installed 170 Opteva ATMs, 100 of which feature deposit automation capabilities along with comprehensive integrated services to manage the fleet.
Through multiple acquisitions over the past two years, the bank's network included ATMs from several manufacturers that were supported by various vendors. Capital Bank recognized it would be best served by a single source for the delivery and management of its ATM fleet. Now, Diebold is the sole ATM and services provider to Capital Bank's 164 branches throughout Florida, North Carolina, South Carolina, Tennessee and Virginia.
Capital Bank's new deposit automation ATMs enables customers to make convenient envelope-free cash and check deposits. Users verify all amounts on screen before completing transactions, and the ATMs print full transaction details, including images of deposited checks, on receipts. The teller-like transaction process allows customers to easily fulfill their deposit needs from the self-service channel. Diebold is also providing advisory services to help Capital Bank maximize the benefits of deposit automation.
Supporting Capital Bank's ATM network, Diebold's integrated services will enhance the fleet's uptime. Services include first- and second-line maintenance for preventive and responsive maintenance. Through its ATM Endpoint Protection by Symantec™ and software deployment service Diebold will maintain up-to-date anti-virus and operating system software, as well as security patches. In addition, Diebold's availability management service, powered by OpteView® Resolve™, provides 24/7 ATM status monitoring, notification, remote diagnostics and failure resolution to keep Capital Bank's ATMs up and running.
"Through Diebold's Integrated Services offering, we're also supporting the rapid pace of Capital Bank's expansion by delivering consistent, reliable ATM channel management services to all of the bank's current branches," said Mychal D. Kempt, vice president, North American operations, Diebold. "We are pleased to be a part of fulfilling the bank's larger strategy of continued growth."