02 August 2014

Wells Fargo introduces text receipts at ATMs

24 June 2013  |  1160 views  |  0 Source: Wells Fargo

Wells Fargo & Company (WFC) announced today that in addition to its popular email or e-receipt option, it is introducing text receipts at its more than 12,000 ATMs across the country.

This new service is available to all Wells Fargo Online or Mobile Banking customers who provide their mobile phone number. As the first bank to offer e-receipts to its customers at its ATMs in June 2010, Wells Fargo also is the first to introduce a text receipt option.

"We are excited to offer yet another 'green' choice and additional convenience to our customers when it comes to getting their banking done," said Alicia Moore, head of Wells Fargo ATM Banking. "Today almost half of all receipt eligible transactions at the ATM result in customers selecting an e-receipt or not printing a receipt. Our customers tell us they appreciate the ability to reduce paper waste - text receipts just give them one more option."

Wells Fargo Online or Mobile Banking customers now have the choice to have an ATM receipt sent to their mobile phone by text, to an Online Banking inbox or to a designated personal e-mail account. They may also continue to select "Print Receipt" or "No Receipt" at the ATM.
"We seek to be environmentally minded in all we do," said Mary Wenzel, Wells Fargo head of Environmental Affairs. "We're offering more options to our customers to reduce waste and preserve resources where we can."

Text receipts offer customers a convenient option to keep track of their transaction receipts. When at a Wells Fargo ATM, customers can select "Text Receipt" on the receipt selection screen. Text receipts are sent within minutes. Customers will receive a text from Wells Fargo noting that it is a "Wells Fargo ATM receipt" which will include a description of the transaction, which account was used, available balance for the account, the time and date of the transaction and the identification number of the ATM. If a customer wants to provide or update their mobile phone number with Wells Fargo they can:

  • Talk with a banker at any Wells Fargo store across the country.
  • Log into Wellsfargo.com, click on the "Account Services" tab, and select "Update Contact Information."
  • Call the Wells Fargo Online customer service line at 1-800-956-4442.
  • Call the Wells Fargo Phone Bank at 1-800-TO-WELLS.

Text receipts for ATM transactions mark the latest way for Wells Fargo Mobile Banking customers to get a snapshot of their account information via text messages. Wells Fargo launched Text Banking in October 2007 to provide customers the access and convenience of using text messages to manage their accounts. Since then, Wells Fargo has continued to deliver text-related innovations such as the ability to instantly transfer funds on demand between eligible accounts and to transfer funds to or from an account based on preset balance alerts. 

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