NetScout Systems, today announced IPC Systems, a leading provider of voice and electronic trading communications solutions, is using the nGenius Service Assurance Solution for comprehensive, real-time performance management of its cloud-based Connexus Financial Extranet service and other products in its Financial Market Network Portfolio.
These IPC services have more than 4,500 on net sites, including more than 50 liquidity venues, in 700 cities and nearly 60 countries. IPC is using the nGenius solution to proactively monitor the health of business-critical streaming market data feeds, trade transaction performance and managed IP telephony services.
Connexus helps IPC's global clients connect to their customers, liquidity venues and application and data providers, and at the same time, enables clients to achieve increased flexibility, responsiveness and cost effectiveness. NetScout gives IPC real-time service visibility and enables proactive service delivery management across its globally distributed cloud network and data center infrastructure. The nGenius solution provides highly optimized views of order messages and market data feeds to better understand latency and performance associated with trade execution order flow and network performance. The nGenius solution recognizes more than 800 data feed formats and protocols, including ARCA, CME, LSE, NASDAQ, NSX, NYSE, and messaging platforms and feed handlers based on 29West, IBM LLM/PGM, TIBCO and custom protocols. IPC has gained granular visibility into its complex service delivery infrastructure to identify performance degradation, including undesired latency and dropped packets that could impair timely and accurate delivery of market data feeds or financial transaction execution. In addition, the nGenius solution supports IPC's bandwidth management practices for both peak utilization and rate limitations, providing tools to scale and adapt the IPC network and achieve better insight into customer capacity needs as traffic volumes change over time.
"We are supporting our customers' various financial market requirements through a robust global network. Connexus is trusted by financial organizations around the world in both emerging and established markets for rapid trading and market data connectivity. Poor service performance or network downtime can have significant financial ramifications on our customers and on our reputation," said Tim Carmody, vice president, network services and engineering at IPC. "We chose NetScout's solution to be part of the comprehensive capabilities available to us for managing Connexus because NetScout has a proven track record in delivering a high-performance, scalable service delivery management solution for trading networks. NetScout helps us achieve peak service performance, reduces our mean time to knowledge for problem resolution and supports the roll out of new revenue-generating services."
IPC customers are increasingly demanding detailed information about service levels, including identification and proof of where service issues reside. This can be particularly challenging in IPC's global, carrier-agnostic service delivery environment, which includes multi-jurisdictional service-level agreements that IPC must manage as traffic traverses the networks of financial exchanges, diverse bandwidth providers and IPC's own network. With the nGenius solution, IPC is able to quickly identify and resolve performance issues and also predict and prevent future faults before any impact to an end-user, thereby promoting the integrity of IPC's managed service. NetScout not only identifies real-time performance dynamics, but also supports historical analysis and reporting to perform detailed forensics of performance incidents.
"In the fast-paced trading environment, financial transactions must be delivered at ultra-high speeds. Microseconds and even nanoseconds truly matter because if you are not first, you are last. Message and transaction latency and disruptions to the service delivery environment can result in an undesirable impact on trade execution with profound financial outcomes," said Steven Shalita, vice president, marketing, NetScout. "We are pleased to have been selected by IPC as their service delivery management platform to help them more efficiently manage latency, packet loss and performance issues associated with the high volume of transactions in their extensive global environment. The IPC deployment builds upon NetScout's large number of deployments in the financial services and capital market environments and adds deployment in cloud-based services."