NCR Corporation (NCR) today announced that it has built on its relationship with SunTrust Banks, Inc., deploying NCR APTRATM Passport to roll out remote deposit services using multiple channels.
With APTRA Passport, SunTrust can deliver a consistent cross-channel remote deposit capture (RDC) experience and more convenience to commercial and retail customers.
The NCR APTRATM Passport solution provides SunTrust a multichannel RDC hub, allowing the bank to capture and consolidate business and consumer check deposits made from remote locations - which can include branches, ATMs, businesses (commercial), homes (consumer), and mobile phones - directly into back-office processing. As an integrated hub for all remote deposits, the APTRA Passport solution meets the growing demand for RDC and delivers incremental benefits from having all RDC solutions running on the same platform for unified fraud detection, auditing and reporting, as well as processing cost savings.
"NCR showed us the value of an integrated multichannel RDC platform," said Tom McDermott, senior vice president of Cross Channel and Customer Experience at SunTrust Bank. "They proposed a solution that allows us to reap the benefits of a shared infrastructure, including what we already had deployed for our ATM network, while at the same time delivering cross-channel benefits from managing deposit risk in real-time across the channels that best meet our needs and client preferences."
NCR has brought multiple remote deposit channels together on a single scalable platform in order to address the challenges of traditional RDC solutions. As financial institutions continue to roll out more RDC services to new channels, deploying individual silos is costly and force them to have to predict their customer preferences and channel volumes. An integrated multichannel architecture will allow banks to more easily and cost-effectively rollout new RDC channels as demand and investment dictates.
"The APTRA Passport solution helps financial institutions connect with their customers from anywhere, at anytime, using channels and technology that customers prefer," said Michael O'Laughlin, senior vice president, NCR Financial Services. "Doing this all from a single platform allows financial institutions to enhance their deposit services while managing the risk of new channels, reducing costs and growing revenue."