A global bank has chosen Dimension Data Singapore to relocate its data centre and upgrade its IT infrastructure at the bank's Asian headquarters in Singapore.
The move will deliver improvements in terms of performance, availability and scalability of its IT backbone, which will also result in reduced running costs.
The project, valued at US$2.1 million including the relocation process, was carried out over three months. Now complete, it is already supporting the bank's wide-ranging operations in the Asia-Pacific region, where it has more than 12,000 employees in nine different countries.
The bank knew that a multi-disciplinary project of this scale was a big undertaking, and they needed a technology partner who could complete the project on time, within budget and deliver consistently excellent service.
Like most global financial players, the Asia-Pacific region has been a driver of growth for the bank, so it was even more vital that its IT transition was smooth, with zero risks to its business-critical systems.
Dimension Data Singapore supplied the bank's new data centre with Cisco layer switches and other core network infrastructure, and relocated its Cisco IP telephony and F5 Networks application delivery solutions to the new site - with no disruption to critical business operations such as the bank's trading floor. To ensure this, the project was implemented following a painstaking planning process within the ITIL-compliant service delivery framework.
"This was as much of a project management challenge as a technical one," said Png Kim Meng, Managing Director, Dimension Data Singapore. "The IT set-up of any organisation as large as the bank is inevitably complex, so getting it from one physical location to another required a holistic approach, close attention to detail and robust contingency and disaster recovery planning. We're pleased to have executed the project so flawlessly, and proved our abilities both to the client and other similar companies."
"Dimension Data ensured that we remained engaged and able to talk to them at every stage of the project," said a spokesman for the bank." Their professionalism and willingness to respond to our every query throughout the exercise were refreshing and reassuring. Overall, Dimension Data delivered on our high expectations, so we believe we made the right choice."