30 August 2014

Randolph-Brooks Federal Credit Union signs for Fiserv Acumen

28 June 2011  |  2281 views  |  0 Source: Fiserv

Fiserv (NASDAQ: FISV), the leading global provider of financial services technology solutions and the largest provider of business-driven technology solutions for credit unions, and Randolph-Brooks Federal Credit Union (RBFCU) of Live Oak, Tex., announced today that RBFCU has chosen to implement the Acumen account processing solution from Fiserv.

The $4.3 billion institution cited the open platform's advanced architecture, scalability and member-centric design, as well as the scale, support and expertise of Fiserv as key decision factors.

Growth is a key business objective for RBFCU, which is the sixteenth-largest credit union in the U.S. In the last four years, the credit union's assets increased 64 percent and its membership increased by 38 percent to more than 350,000 diverse members in South Central Texas. The institution?s growth is organic and not a result of mergers or acquisitions. Leaders for RBFCU said they were looking for a system and a provider that could support the credit union as it continues to grow and as its business needs continue to evolve.

"Fiserv has leveraged open technology and development languages, which means we have the flexibility to develop specific applications for our business as needs evolve," said Mary O'Rourke, vice president of electronic services for RBFCU. "The holistic, member-centric views in Acumen make the sales process more dynamic and efficient, and the sales functionality supports the sales and service-culture we?ve established at RBFCU."

"We're confident that as a technology partner, Fiserv has the expertise and commitment to support our growth, while delivering a solution that improves service and efficiency for our members," said Randy M. Smith, Chief Executive Officer for Randolph-Brooks Federal Credit Union.

In addition to Acumen, RBFCU will implement other Fiserv products, including LynxGate(R) for ATM management and Next Multi-Channel Marketing for cross-selling capabilities.

"Randolph-Brooks is committed to the mission of improving its members' economic well-being and quality of life, and this philosophy has fueled its impressive growth," said Kevin Sparks, segment executive for Credit Union Solutions at Fiserv. "Fiserv is committed to supporting the credit union?s mission, and we welcome them to the growing ranks of forward-looking credit unions that have chosen Acumen as their platform for the future."

"At Fiserv we offer the full range of technology solutions that enable credit unions of all sizes to be successful in an ever-changing financial services marketplace," said Mark Sievewright, president of Credit Union Solutions at Fiserv. "Our approach gives credit unions like Randolph-Brooks the flexibility to choose the products and services that match best with their goals and strategy. We are delighted that Acumen was the first choice of RBFCU."

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