Direct banks have no physical branches, and therefore communication with customers takes place primarily via phone and online channels. In this way it is highly attractive to customers, who prefer the convenience of direct banking.

This new banking solution offers all of the services of a normal bank, with the exception of credit rating. Customers can manage their current accounts, apply for debit cards, open savings accounts and term deposits, and manage transactions - all at a significantly lower fee than usual. It is also possible to open a bank account using only direct banking technology.

In order to meet the needs of this new approach to banking, IND Group has developed a brand new Front-Office solution, which will be introduced in several countries in ZUNO's network, beginning with Slovakia. The project includes IND Internet Banking, iMobile Banking, Contact Centre Banking as well as IND SMS Gateway solutions.

The key benefit of the new banking solution is that it is primary focus is on improving the banking experience of the customer. The technology is easy to use and offers several innovative features, which customers can benefit from. It also meets the highest security requirements.

"We are proud to have developed this new solution, which also enables banks to adapt to the needs of new target audiences: the young generation who spend most of their life online, or those who are looking for the best savings rates and want to change their details rapidly, without queuing up at a bank branch each time." - said Balazs Vinnai, CEO of IND Group. "We have more than 13 years of experience in developing banking front office technology, and I can say that these solutions are very efficient tools for banks wishing to improve the experience of their customers."

An overview of the solutions:

The main solution highlights for Internet Banking are account management (current and saving accounts), term deposit management, ddebit card management, payment management and partner handling.

General solutions include SMS, email and internal message notifications, statements and confirmations, auto-save functionality for accounts, complaint handling, a brand new design and different product packages (basic and premium).

Processing payment becomes easier and allows for the following services: own account transfers, domestic payments, foreign and SEPA payments, direct debit mandates and standing order mandates.

Why IND

IND Group deployed IND Banking Front-Office (IND BFO), which ensures an integrated customer service and sales environment across banking channels. IND BFO is a highly scalable, multichannel supported front-office platform with inbuilt business logics. It is prepared to be easily integrated with existing core-banking systems.

For the new banking needs IND Group has developed a brand new front office-based solution. The project includes IND's Internet Banking, iMobile Banking, Contact Centre Banking as well as IND SMS Gateway solutions - all among the best available technologies for front-end banking solutions.