More than half of people say they are prepared to ditch their bank and shop around for a new provider, according to a global study from Capgemini and Efma which suggests that the emerging mobile channel could prove a crucial battleground in the fight for customers.
Salil Parekh, CEO for Application Services One at the Capgemini Group, has appointed Thierry Delaporte as CEO of the global Financial Services Business Unit.
Direct Line Group has awarded Capgemini UK plc, part of the global Capgemini Group, a five year contract to design, deliver and run a new IT infrastructure to support its business.
Optimising multi-channel customer service will be a key differentiator for banks, says Capgemini, not only providing them with a competitive edge, but also helping them improve their bottom line.
Kevin Brown of RBS, Jean Lassignardie of Capgemini and Makoto Shibata, Bank of Tokyo-Mitsubishi discuss the findings of the World Payments Report.
Jean Lassignardie, Head of Sales and Marketing, Aiman Ezzat, Global Head of Financial services and Shinichi Tonomura, Managing Director, Asia Pacific, all from Capgemini, discuss their customer-centric approach and movements in the Asia-Pacific market.
Simon Newstead, head of FI market and business strategy, RBS International and Jean Lassignardie, global head of sales and marketing, Capgemini Global Financial Services offer a pre-Sibos view of the upcoming World Payments Report.
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, along with Pegasystems (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, and DLA Piper, a global law firm and leading regulatory advisor, today announced a joint compliance offering for financial institutions that are subject to the US Foreign Account Tax Compliance Act (Fatca)(1).
Capgemini and RBC's 2012 World Wealth Report offers insights into the size, composition, geographic distribution, and investing behaviour of the world's population of high net worth individuals - those with US$1 million or more at their disposal for investing.
Australia's ANZ has inked a software testing outsourcing contract with Capgemini that will see 360 of the bank's IT staff move to the French vendor.
© Finextra Research 2013