Banks' relationships with their customers in the UK and Ireland are under increasing pressure several years after the financial crisis began - with loyalty, satisfaction levels and behavioral patterns posing new challenges, according to Accenture (NYSE: ACN) research.
Cedicam, the payment flow and systems subsidiary of the Crédit Agricole Group, a leading financial services institution in Europe, has selected Accenture (NYSE:ACN) to implement a new IT platform for the Group to process the collection of European payments under the Single Euro Payments Area (Sepa) Direct Debit scheme (SDD), as required by the European Commission and the French regulator.
The Russian banking market is set for dramatic changes over the next four years, driven by changing customer behaviour, intense competition and new banking models, according to an Accenture report, based on a survey of 1,600 Russian bank customers and interviews with 30 senior bank executives at major state-owned and private banks.
Accenture (NYSE: ACN) has extended for four additional years its contract to provide RSA UK with insurance business process outsourcing (BPO) services.
Banco Bilbao Vizcaya Argentaria, S.A. (NYSE: BBV Madrid: BBVA) (BBVA) has selected Accenture's (NYSE: ACN) Alnova Financial Solutions technology platform to help support the aggressive technology transformation of its U.S. banking franchise.
Banco Bilbao Vizcaya Argentaria, S.A. (NYSE:BBVA) (BBVA) has selected Accenture's (NYSE:ACN) Alnova Financial Solutions technology platform to help support the aggressive technology transformation of its U.S. banking franchise.
Accenture assesses the vital role of cyber-security in online and mobile financial services.
Nearly half of the "most active" mobile device users would welcome the chance to pay for goods and services using their handsets, according to a global survey from Accenture, which also shows the West lags way behind Asia in adoption of the technology.
When banks enable their customers to use a mobile device to check balances, transfer money, pay bills, apply for credit or manage their personal finances, they can achieve returns on investment of as high as 300 percent, according to a new study commissioned by Accenture (NYSE: ACN).
Accenture (NYSE: ACN) today announced that its claims management application has been selected by Ace Private Risk Services, the ACE Group's high-net-worth personal lines insurance business, to support its claims management operation in the U.S.
© Finextra Research 2014