Bank of America has been accused of using a Twitter bot after its official customer service account reacted to a flurry of mocking tweets with what appear to be canned responses.
After 40 years of branch building, the US will witness a dramatic 30-40% reduction in the number of operating branches over the next decade, forecasts analyst house Celent.
Keynote, the global leader in Internet and mobile cloud testing and monitoring, today announced the results of the Spring 2013 edition of the Keynote Mobile Banking Scorecard, first launched in 2011 and the standard in benchmarking consumer mobile banking offerings.
The bank-backed Mobey Forum has established a global task force to assess the mobile point of sale (MPOS) revolution sweeping across North America and Europe.
Chase has topped Forrester Research's mobile banking rankings, with Spain's la Caixa proving Europe's top dog and HSBC trailing badly at the bottom of the table.
The Depository Trust & Clearing Corporation (DTCC) today announced the addition of five highly regarded and recognized leaders in global finance to its Board of Directors.
As it accelerates its branch closure programme, Bank of America is preparing to introduce ATMs that let customers talk to tellers through real-time video technology.
As part of its long-standing commitment to customers with visual impairments, Bank of America announced today that it is enhancing the accessibility of its award-winning Online and Mobile Banking security features.
An Anonymous-affiliated group has leaked what it claims is a cache of e-mails and internal reports detailing intelligence on the hacktivist collective put together by a Bank of America sub-contractor.
Bank of America today introduced Merrill Edge Roadmap(1), a new way to help mass affluent clients pursue their financial goals through personalized advice and guidance from a licensed Merrill Edge Financial Solutions Advisor.
© Finextra Research 2014