ING Direct UK renews Fidelity National outsourcing deal

Fidelity National Information Services (FIS), a leading provider of core processing, card issuer and transaction processing services to financial institutions, today announced the renewal of a three-year outsourcing agreement to provide ING Direct UK with extended maintenance, support and application development services for the FIS Profile core banking suite.

The service level-based agreement further strengthens the long-term relationship that FIS has developed with ING Direct UK over the last six years. The outsourcing agreement enables ING Direct UK to realise cost reductions, benefit from flexibility in resourcing and provides the bank with the ability to scale capacity for new projects and migration of accounts. It also will ensure vital continuity of knowledge of the core banking suite and its application within ING Direct UK.

"This agreement will enable ING Direct UK to continue providing our customers with innovative products and services that have helped build our market-leading position," said Peter Knight, IT director, ING Direct UK. "We have enjoyed a very high degree of support from FIS and we expect this to continue throughout our relationship."

"We are delighted that ING Direct UK will continue to rely on Profile as its strategic core banking suite and FIS as its application management provider," said Barry Dark, managing director for FIS EMEA. "We look forward to working together very closely with ING Direct UK and helping the bank to achieve its business objectives over the coming years."